30-Day Order Protection

Every order placed directly through Heayra is protected for 30 days from the confirmed delivery date.

If your order arrives damaged, contains a verified manufacturing defect, is missing an included component, or is different from what you ordered, please contact our support team within 30 days of delivery.

What Is Covered

Our 30-Day Order Protection covers:

• Products damaged during shipping
• Verified manufacturing defects
• Incorrect products or variants
• Missing components that should have been included with the order

How to Submit a Claim

Please contact our support team within 30 days of the confirmed delivery date.

To help us review your claim, include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of the issue
• Clear photographs or video showing the problem
• A photograph of the shipping label and packaging, when available

Please keep the product, packaging, and shipping materials until your claim has been reviewed.

Do not return the product without first receiving instructions from our support team.

How Approved Claims Are Resolved

After reviewing the information provided, approved claims may be resolved with an appropriate replacement or refund.

Depending on the circumstances, a physical return may not be required.

If a return is required, our support team will provide the correct return address and explain the approved return shipping arrangements before the product is sent.

Replacement availability may depend on current inventory.

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

What Is Not Covered

Our 30-Day Order Protection does not cover:

• Change of mind
• Personal comfort preferences
• Preference for a different pillow height, shape, softness, or firmness
• Normal wear and tear
• Damage caused after delivery
• Improper use or improper care
• Unauthorized modifications
• Stains, odors, cuts, burns, pet damage, or liquid damage
• Damage caused by washing or soaking the memory foam core
• Incorrect or incomplete shipping information provided by the customer
• Products purchased from another website, marketplace, or unauthorized seller
• Claims submitted more than 30 days after the confirmed delivery date
• Products returned without prior authorization

This Is Not a Comfort Trial

The 30-Day Order Protection is not a sleep trial, comfort trial, or general satisfaction guarantee.

Personal preference regarding the pillow’s height, contour, softness, firmness, or overall feel is not considered a product defect.

Incorrect or Incomplete Orders

If you receive a different product from the one ordered, or an included component is missing, contact us within 30 days of delivery.

Please include clear photographs of everything received, including the packaging and shipping label.

Delivery Damage

If the shipping package or product arrives visibly damaged, photograph the package and product before disposing of any materials.

Contact our support team as soon as possible so that the issue can be reviewed.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

An order delivered to the address entered by the customer is not considered an incorrect delivery.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Contact Us

To submit a claim, contact us through our Contact Us page.

Include your order number and clear photographs or video of the issue.

This protection applies only to orders placed directly through heayrashop.com.

This policy does not limit any mandatory consumer rights that may apply under applicable law.